How To Use Broadcast SMS

A broadcast allows you to send one message to many recipients defined in a contact list. Before sending a broadcast message you first need to create a contact list. 

How to use the SMS broadcast

click on the broadcasts tab:

Fig2: Broadcast Messages

 

At the top, a summary of the messages sent is displayed in their current status;

Total messages - This is the total number of messages sent over a given period

Delivered messages - The number of messages that were successfully delivered to recipients

Pending messages - These are messages that have not yet been sent to the recipients

Failed Internally - Sending of the messages failed due to an internal error

Failed externally - The messages were successfully pushed to the carrier but delivery failed at the carriers end

Creating a new broadcast

Click on the New Broadcast button:

Fig2: New broadcast

 

New broadcast form

Send from -This is the source address that the messages will be delivered from.

Recipients - Click on the recipients option to select s contact list that the messages will be sent to. Click here for information on how to create and manage contact lists.

Send now - Send the messages as soon as the broadcast upload is complete.

Schedule message - The schedule message offers two options on how the message sending will be handled:

• Send time - This is the time the messages will start being sent.
• Expiry time - Once the expiry time is reached no message will be sent from the upload. This is useful in ensuring the messages are only sent during the appropriate time window.  

Message - On the message box enter the message that will be delivered to the recipients defined in the contact list

After entering all the details click on the send button

Viewing messages sent 

A the bottom of the page is a table displaying all the messages sent. 

1. You can toggle between displaying messages in a particular status i.e. Sent, Delivered, Pending, Failed

2. The results are then displayed in the table.

3. Use the Filter button to refine the search results.

Fig3: Filter

 Filter options

Start date - This is the date from which you want the messages to start being displayed

End date - The date which the last message should be displayed

Destination - The recipients phone number

Source - The source address used to send the message

Status - Filter using the status of the messages e.g. Sent, Failed

If an error is encountered during the file upload process reach out to servicedesk@cellulant.io